Please read these product terms and conditions carefully as they set out the terms under which Waterloo Electronics & Furniture , makes the products available to you ("Product Terms").
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery service starts from £10 . Prices can change and we always bring you the latest prices as quickly as possible.
*Please note that there are additional charges for deliveries made on a Saturday or Sunday, next day and for 2-3 day delivery (available in mainland UK only).
2.1 It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.
2.2 Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.
2.3 Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.
2.4 Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
The delivery date chosen by you will be the actual delivery date unless we are advised otherwise by our suppliers/couriers. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible offering you an alternative appliance/date or a full refund.
4.1 The steps required to create the contract between you and us are as follows:
4.2 We reserve the right not to fulfil your order for any reason, including but not limited to, product pricing and availability. In the event of any of these circumstances we will contact you as soon as possible to either amend or cancel your order or offer a full refund.
5.1 Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK*, including the Isle of Wight. Our courier will make all deliveries to you. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. Standard delivery starts from £10 within the UK (separate charges in Northern Ireland) regardless of the number of items delivered.
5.2 There are additional charges for deliveries made on a Saturday or Sunday (Please note, this service is only available to UK mainland postcodes*). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you to redeliver your order.
5.3 We do use third party couriers for Northern Ireland, in which case the chosen date is when the delivery will happen into the third party courier. You will then be contacted by the courier to arrange the final delivery to your property.
5.4 After your delivery, we advise you to check the goods and inform us of any obvious cosmetic damage. If there is any noticeable damage to the goods, please advise us as soon as possible by calling us on 07414 254 331.
5.5 Delivery of appliances to the property (in particular large or heavy items) will be dependent on sufficient access to your property/room. Any steps up or down with no lift access, narrow entrances, turns on stairways, scaffolding are some reasons that could restrict delivery.
The reasons that could restrict delivery are not exhaustive and will be assessed at the point of delivery by the delivery crew. In the event of an access issue we will offer delivery to the nearest point of the same property (i.e. the bottom of the stairs, a garage)
In the event of an unsuccessful delivery the order will be cancelled and a full refund issued.
Occasionally something will happen out of our control that closes roads, such as snow or sporting events. If your postcode is affected, we will block out the unavailable dates in your delivery calendar.
We recommend that where required you book any fitters for the day after delivery.
Deliveries to commercial properties could void your warranty.
* Unfortunately, we can’t deliver to you if you’re located in the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland.
There is an additional charge for next day deliveries. Next day delivery is available on selected products only. We will endeavour to get your appliances to you the next day. This service is available for mainland UK deliveries only. When this is not possible a suitable alternative delivery date will be offered and any additional next day delivery charges you have paid will be refunded. All other Terms and Conditions apply, including those for additional services.
7.1 There is an additional charge for this service. 2-3 delivery is available on selected products only. We will endeavour to get your appliances to you within two to three days of placing your order.
7.2 When this is not possible a suitable alternative delivery date will be offered and any additional Rapid Delivery Charges you have paid will be refunded. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.
8.1 You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.
8.2 Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead. Included in the connection will be the removal of transit brackets and a basic test of the appliance.
The delivery team will be unable to connect your new appliance if:
* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket starts from £19.99 per item.
*We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.
Please note, this service is only available in mainland UK.
9.1 You can request that our delivery team take your old appliance away for recycling. This must be done at the point of order and a charge will be made for each item**.
9.2 If you’ve chosen this service, your old appliance must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.
9.3 Collected goods for recycling are deemed to have zero value.
9.4 100% of the cost of this service relates to safely transporting the product to our recycling plant. Under the WEEE regulations, recycling costs are borne by the product manufacturer.
Proof of your delivery will be required and they can only accept like for like items to those that were delivered.
** The charge for collection of each appliance starts from just £15.
*We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.
Please note, this service is only available in mainland UK.
If you're not happy with your product or simply change your mind, then in accordance with Consumer Contracts legislation, you can return it within 14 days of delivery (new Items) and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value.
To cancel a product and request collection please call 07414 254 331
Your refund will be made within 14 days of collection of the appliance.
We'll will not refund you the cost of delivery or for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.
11.1 If, after the goods have been fitted, you find a fault; we reserve the right to request the following steps are complied with:
11.2 The Company shall not be liable for the goods if you continue to use the goods after giving such notice to the Company; or alter or repair the goods without the written consent of the Company.
11.3 To resolve your problem with regard to Faulty products please contact one of our customer service team on 07414 254 331 who will be happy to help resolve your problem.
12.1 You can pay with any Maestro, MasterCard, American Express or Visa card and by cash. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons.
12.2 We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
13.1 Subject to clause 13.2 if we fail to comply with these Terms, we shall not be responsible for any losses that you, the customer suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
13.2 We shall not be responsible for losses that result from our failure to comply with these terms including, but not limited to, losses that fall into the following categories:
However, this clause 13.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
13.3 The Company shall not be liable for any losses which arise as a result of an act, omission, breach or otherwise of a party not being the Company
13.4 The extent of the Company’s liability to you shall be limited to the amount of our product liability insurance at the time any claim is notified to us.
13.5 This clause does not include or limit in any way our liability for:
14.1 The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
14.3 Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have an order query please email us at firstname.lastname@example.org or call us on 07414 254 331 Monday to Friday 9am - 6pm and Saturday to Sunday 10am - 6pm.
Please note telephone calls may be recorded for training and quality purposes.Waterloo Electronics & Furniture,